Privacy Policy
Effective date: November 11, 2026
This policy applies to Ohio CareLink LLC, 150 Springside Dr., Suite B245, Akron, OH 44333. Phone: (330) 785-7841. Email: support@ohiocarelink.com. It explains how we collect, use and share information through this website and our phone and text services.
Information we collect
- Contact details: your name, phone number and email address.
- Crash-related details: such as the crash date and county.
- Appointment details: the kind of care you want, the provider you choose and your appointment time.
- Anything else you enter on our forms, such as your ZIP code, contact preferences and the choices you make on consent checkboxes.
- Consent records: the consent wording shown to you, the date and time, IP address, browser type and page, kept to prove and honor your choices.
- Call records: calls may be recorded, as explained below.
- Basic website data: such as pages visited. Form entries are not sent to advertising or analytics companies.
If we contact you first, we obtain your name, contact information and basic accident details from public records and other commercially available sources.
How we get your information
We get information directly from you when you fill out a form, call us or text us. If we contact you first, we get it from public records and other commercially available sources, as described above. When you search for your crash report on this site, we match the details you enter against Ohio crash report records.
How we use your information
- To contact you about scheduling care
- To book and confirm appointments with participating providers
- To respond to your requests and questions
- To keep records required by law, honor opt-outs and prevent fraud
How we share your information
We share your information only:
- With the provider you choose (or agree to), so they can schedule your appointment;
- With service providers who help us run our phone, text and scheduling systems, and only for that purpose;
- With an attorney, only if you ask us to; and
- When required by law.
We do not sell personal information.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
Calls and text messages
After a car accident in Ohio, we may call to offer help scheduling care. Calls come from live care coordinators and may be recorded for quality and training. We send text messages only to people who have agreed to receive them, and every text includes STOP to opt out.
Opting out and our Do Not Call list
To stop calls and texts at any time: tell the caller, reply STOP to any text, call us at (330) 785-7841, email support@ohiocarelink.com, or use our Do Not Call request form. We honor requests promptly and keep an internal Do Not Call list.
Data security and retention
We protect information with reasonable administrative, technical and physical safeguards. We keep information only as long as needed to schedule care and to meet our legal and record-keeping obligations, then delete it.
Health information
We collect only basic scheduling details. Medical records and treatment information are kept by the treating provider, not by Ohio CareLink LLC.
Children
Our service is not directed to children under 13, and we do not knowingly collect information from them. A parent or legal guardian may request care for a minor.
Contact us about privacy
Ohio CareLink LLC
150 Springside Dr., Suite B245, Akron, OH 44333
Phone: (330) 785-7841
Email: support@ohiocarelink.com
Changes to this policy
We may update this policy from time to time. When we do, we will post the new version here and change the effective date above.